Support
Help with your Clubhouse account.
Email support@clubhouseproperty.com and we will help. Please write from the address on your account and tell us what you were doing. We reply within 24 hours.
Delete your account
Email support@clubhouseproperty.com from the address on your account with the subject "Delete my account". We will check it is you, delete or anonymise your data, and confirm when it is done, within 7 days. We must keep some records, such as payments and signed agreements. If that applies we will tell you. Details are in the privacy policy.
Common questions
How do I sign in?
Use the email address and password on your Clubhouse account. If you have forgotten your password, choose "Forgot password" on the sign-in page and we will email you a link.
Can I join in the app?
No. Memberships are not sold in the app. Accounts are created through the Clubhouse website or by the team.
How do deal payments work?
After you claim a deal you have a limited time to pay. The deadline is shown on the deal page. You pay by card on Stripe's own page, which opens in your browser, and Clubhouse never sees your card number. A receipt is emailed to you and the deal is yours once payment is confirmed.
How do I turn deal alerts on or off?
In the app, alerts follow your phone settings: open Settings, choose Clubhouse, then Notifications. For SMS and WhatsApp deal alerts, reply STOP to any message.
How do I turn Face ID on or off?
In the app, open Profile and tick or untick "Unlock Clubhouse with Face ID or fingerprint". If it will not unlock, choose "Sign in with password instead".