Privacy policy

Last updated 30 September 2026

This policy explains how Clubhouse Property Ltd looks after your personal data when you use the Clubhouse website and the Clubhouse mobile app. It is written in plain English. If anything is unclear, write to us at support@clubhouseproperty.com.

Who we are

Clubhouse Property Ltd is the data controller. That means we decide why and how your data is used.

  • Company number: SC896050 (registered in Scotland)
  • Registered office: Clockwise Savoy Tower, 77 Renfrew Street, Glasgow, Scotland, G2 3BZ
  • ICO registration number: ZC212976
  • Privacy contact: support@clubhouseproperty.com

What we collect

  • Account and contact details: your name, email address, mobile number, membership plan and status, client number and referral code.
  • Application answers: what you tell us when you apply, such as investor type, strategies, deals you plan in the next year, areas of interest, investable capital range, how you heard about us and your own statement. We also record whether you agreed to receive deals by WhatsApp and when.
  • Investment brief: the preferences you save in your profile, such as strategies, area, minimum yield, risk appetite, mandate amount and target number of deals. We use it to match deals to you.
  • Deal activity: deals you show interest in, claim or reserve, how and when you paid, invoices and receipts.
  • Payments: card details are typed on Stripe's own payment page and never reach us. We keep references, amounts, VAT, payment status, receipt links, and any refund or dispute status.
  • Agreements and signatures: when you sign a deal agreement in the app we record your name, home address, town, postcode, country, mobile number, drawn signature, the date and time, and the IP address and browser details you signed from. The signed PDF is kept on your record in our customer system.
  • Portfolio: properties you add to your portfolio and the figures you enter.
  • Deal referrals: if you refer a deal, the address, notes and any documents or photos you attach. If you share your referral link, we record the email address of the person who signs up through it.
  • Enquiries and partner applications: name, email, phone, company and message from our landing pages and partner form.
  • Messages we send you: deal alerts and service emails by SMS, WhatsApp and email, and a record that they were sent.
  • Mobile app alerts: if you allow notifications in the app, a device token and the phone type (iPhone or Android), so we can send "new deal" alerts. Your face or fingerprint never leaves your phone. The phone only tells the app yes or no.
  • Technical data: sign-in cookies, error and performance reports, and hosting logs such as IP address and browser type.

We do not use advertising or analytics cookies, and we do not track you across other websites or apps. We do not sell your data.

Why we use it, and our legal basis

  • Running your account and the service (sign in, deals, payments, agreements, support): needed to carry out our contract with you.
  • Keeping financial and legal records: a legal obligation, and part of our contract with you.
  • Deal alerts and other marketing by SMS, WhatsApp and email: your consent, given when you apply or join. You can withdraw it at any time by replying STOP or emailing us.
  • Security, fraud prevention, fixing faults: our legitimate interest in keeping the service safe and working.
  • Matching deals to your brief: our legitimate interest in showing you relevant deals, and part of the service you asked for.

Who we share it with

These companies process data for us under contract. They may only use it to provide their service to us.

  • Supabase: our database, sign-in and file storage.
  • Vercel: hosts the website and app, and runs our scheduled jobs.
  • Stripe: takes card payments and issues receipts.
  • LeadConnector (GoHighLevel): our customer records system. It sends SMS, WhatsApp and email, raises invoices, sends sign-in and password emails, and stores signed agreements.
  • Meta (WhatsApp): delivers WhatsApp messages sent through LeadConnector.
  • Resend: sends some emails, such as membership welcome emails, from mail.clubhouseproperty.co.uk.
  • Sentry: receives error and performance reports so we can fix faults.
  • Google (Firebase) and Apple: deliver notifications to your phone if you turn them on in the app.

When you buy a deal, we also share your name and email address with the solicitor and broker on that deal, so they can act for you. We may also share data with our professional advisers, and with a regulator or the authorities where the law requires it.

Transfers outside the UK

Some of these providers process data outside the UK, including in the United States. Where they do, the transfer must rest on a lawful safeguard under UK GDPR, such as an adequacy decision or standard contractual clauses. Our main database is hosted in London.

How long we keep it

  • Account and profile data: 12 months after your account closes
  • Payment, invoice and signed agreement records: six years, as needed for accounting records
  • Enquiries and applications that do not become a member: 12 months
  • Marketing consent records: kept while you are subscribed and for as long as we need to show when consent was given or withdrawn.

Your rights

Under UK GDPR you can ask us to:

  • give you a copy of the data we hold about you
  • correct data that is wrong
  • delete your data
  • restrict or stop how we use it
  • give you your data in a portable format

You can withdraw consent to marketing at any time. Email support@clubhouseproperty.com from the address on your account. We reply within one month.

Deleting your account and data

You cannot delete an account inside the app yet. To ask us to do it, email support@clubhouseproperty.comfrom the address on your account with the subject "Delete my account". We will check it is you, delete or anonymise your data, and confirm when it is done, within 7 days.

Some records, such as payments and signed agreements, we must keep for legal and accounting reasons. If that applies, we will tell you what we are keeping and for how long. The support page has the same steps.

Cookies

We use cookies that keep you signed in. They are needed for the service to work. We set no advertising or analytics cookies.

Complaints

Please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

If we change this policy in a way that matters to you, we will update the date at the top of this page.